Clearing your Cache and Cookies in Chrome
If you are having issues logging into your Converge platform the following should help you to get back in.
Browsers we support
We recommend you run the Converge platform on your PC or Mac using Google Chrome as your primary browser.
Like all technology, maintenance and care for your equipment and software are an important task that is often overlooked.
Web-based software relies on the use of cookies to carry time-limited login data and other information and the browser's cache to temporarily store information to make page loading faster.
Over time your machine will store a lot of cached data about the websites you visit along with a lot of cookies and other web application data, eventually, you will have so much of this data that your browser will not function efficiently and you will need to ‘clear cache and cookies’
Clearing your browser cache
PC
Google Chrome
- Log out of your Converge site.
- Press Ctrl + Shift + Delete on your keyboard to bring up the "Clear browsing data" screen.
- Set the dropdown at the top to The beginning of time
- Check the Cookies and other site and plug in data option box.
- Check the Cached images and files option box.
- Click Clear browsing data to complete.
Mac
Google Chrome
- Log out of your Converge site.
- Press Command + Shift + Delete on your keyboard to bring up the "Clear browsing data" screen.
- Set the dropdown at the top to The beginning of time
- Check the Cookies and other site and plug in data option box.
- Check the Cached images and files option box.
- Click Clear browsing data to complete.
Mobile Browser for Android and iOS
Google Chrome
- Log out of your Converge site.
- Press the three dots on the top right to bring up settings menu (fig.1)
- Click on Settings to open the settings menu (fig. 1)
- Click on Privacy to open the privacy menu (fig. 2)
- Scroll to the bottom and click on clear browsing data (fig. 3)
- Select the cookies and site data checkbox and then press clear data (fig. 4)
