I cannot register my Helix tail, why?
1. Make sure you are on the correct site in the app if you have access to more than one. Go to your settings and search ‘sites’
2. If it is the first time registering a sensor to the site you’ll be asked to scan the QR code on your Helix hub first. You can only register a tail to a site once a hub is registered.
3. Check your site is configured to the Helix system. When you select ‘add device’ you will be sent to a screen with instructions to scan a Helix ‘tail’. If you do not see this contact Converge or your provider to get the site updated.
I have more than one probe on my tail, how do I know which probe is which?
The probe which is closest to the connector is always probe one. This is the end which clips into the node. Any further probes will be listed in ascending order on the ConcreteDNA app with the highest number being the probe on the longest cable length, furthest from the node.